📦 ORDERING AND DELIVERY

You can check your mailbox, porch, garage, or any place in your house where the carrier might have placed it safely. You can also check it with others in your house that might have accepted the package. There are some instances that the courier is updating the status to “Delivered” but could still take 24-28 hours before they can deliver it to you. This is because of the surge of packages being handled by the local courier. If 48 hours have passed and you still do not have it, you can contact us or directly get in touch with your local courier.

Due to the number of packages being handled by our couriers, some of the package statuses are not being updated in real-time. Sometimes, the packages are being delayed because of unforeseen incidents. If you think that the package has been stuck for a period of time, you can contact us and we will be happy to verify the status with our Logistics Team.

Orders that require shipping within the U.S. will be delivered within seven to fifteen days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up a bit longer. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. You can track your order here, please allow a few days for the tracking info to be updated.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please check yout spam folder because some email rpviders block automated emails and if you still don't see it get in touch with us at puppylightwear@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

In cases like these we can change it most of the time within 24 hours of ordering. If more than 24 hours have passed after ordering the package might have already been sent out. Please contant us with your correct information at puppylightwear@gmail.com as soo as possible! We'll do our best to send it out corrently.

🚚 RETURNS

If in case you forgot to apply the discount code, you can get in contact with us to manually update the code. Just make sure to provide the code for us to check if you are eligible to use the code. 

You may not be receiving confirmation emails or updates due to an invalid email when you placed your order. Our emails will also occasionally appear in your junk mail folder, so please check that inbox as well.

You are entitled to cancel your order within 24 hours after it was placed. You can send an email to us for the cancelation request and kindly inform us on the subject line that it is a cancelation request for it to notify us that it is urgent. Please note that our Customer Service Team is out of the office during the weekend. If in the event the order was fulfilled, you need to return the device to us for a refund.